Flat Rock Brook Nature Center | Inclusive Rec Database

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

Comments/additional information about agency mission:

Personal experience at the center with discrimination. No offered diversity and inclusion training, very rude to people with service animals, and ask inappropriate questions to the handlers that go against the ADA guidelines.

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Point of Contact/Coordinator

No content available

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Comments/additional information about agency staff:

As an intern at the center, I was discriminated against by three staff members at various times for my disabilities, gender, and sexuality.

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

Is the agency involved in ongoing plans for inclusion and accessibility?'

If yes, has the agency made progress on identified areas in plan?

Agency Communication and Marketing

Is person first language used in written materials?

Yes

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

Multiple
Sign

Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

Is all staff trained in the procedures for safe evacuation of people with disabilities in the event of an emergency?

Is there a written policy about the use of service animals?

Is there a written policy about the use of motorized mobility devices?

Do personal care attendants attend free when accompanying a person with a disability?

If applicable, do prices for services accommodate people with financial need?

If applicable, are special dietary needs met?

Comments/additional information about agency policies and procedures:

The center has the paper work that was given by the ADA regarding service animals. They do not follow it and have not written a plan for the center or talked about it in any meetings. They ask invasive questions to the handlers that go against the ADA and are very rude to people with service animals. They ask for the paperwork and if does not look "real" enough they will ask you to leave since the center does not allow dogs.

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Partnerships and Collaboration

Does the agency have partnerships with disability and other community organizations?

If yes, please list:

Notes About Administrative Practices

No content available

Flat Rock Brook Nature Center
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Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Point of Contact/Coordinator

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Flat Rock Brook Nature Center Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Point of Contact/Coordinator

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Flat Rock Brook Nature Center
Back to Agency