Section C: Administrative Practices

Agency Mission and Values

No
No

Staff

Yes
No

Point of Contact/Coordinator

No content available

No
If yes, list main topics covered in training
Managers do attend conferences or workshops that do address topics of disability and inclusion.
Yes

Agency Planning

No
Yes
Yes
Comments/additional information about agency planning:
They are in the process of building another boat with many more accessible features.

Agency Communication and Marketing

No
Yes
Yes
Pictorial
Sign
No
Yes
Comments/additional information about agency communication and marketing:
An ASL interpreter may be provided with advanced notice.

Agency Policies and Procedures

Yes
No
No
No
Yes
No
Yes
Comments/additional information about agency policies and procedures:
Personal care attendants may ride for free if advanced arrangements have been made. Public cruises help fund school educational cruises which are offered at low or no cost. Service Animals are allowed on boat but no companion animals. Food served is pre-packaged snacks. They try to have a variety of types. No snacks with nuts are on board. Staff are trained in general evacuation and rescue procedures.

Evaluation

Yes
Yes
Comments/additional information about agency evaluation of inclusion:
Feedback evaluations include information on accessibility only through comments. Agency has suspended formal evaluation during COVID but plans to resume soon. Agency looks at reviews on social media and their website as well.

Partnerships and Collaboration

Yes
If yes, please list:


Comments/additional information about agency partnerships and collaboration:
Corn Hill Navigation also works with ARC, Heritage Christian Services, and multiple senior groups to offer cruises specific to the people each organization serves. They also have relationships with Canal NY, Canal Corporation, Visit Rochester, etc.

Notes About Administrative Practices

Any additional administrative practices you noted at the agency that are not listed above that you feel are helpful to people with disabilities and their families:
Corn Hill Navigation is very interested in making their boat and experiences as accessible and inclusive to all who wish to ride. They do understand that the present boat has many limitations for many people. They are in the process of building another boat that will have increased accessibility. They are flexible in their programming on the boat for groups as possible. The staff are willing to discuss your individual needs and accommodate as possible.