Section C: Administrative Practices
Agency Mission and Values
Staff
Point of Contact/Coordinator
No content available
If yes, list main topics covered in training
Managers do attend conferences or workshops that do address topics of disability and inclusion.
Agency Planning
Comments/additional information about agency planning:
They are in the process of building another boat with many more accessible features.
Agency Communication and Marketing
Pictorial
Sign
Sign
Comments/additional information about agency communication and marketing:
An ASL interpreter may be provided with advanced notice.
Agency Policies and Procedures
Comments/additional information about agency policies and procedures:
Personal care attendants may ride for free if advanced arrangements have been made. Public cruises help fund school educational cruises which are offered at low or no cost. Service Animals are allowed on boat but no companion animals. Food served is pre-packaged snacks. They try to have a variety of types. No snacks with nuts are on board. Staff are trained in general evacuation and rescue procedures.
Evaluation
Comments/additional information about agency evaluation of inclusion:
Feedback evaluations include information on accessibility only through comments. Agency has suspended formal evaluation during COVID but plans to resume soon. Agency looks at reviews on social media and their website as well.
Partnerships and Collaboration
Comments/additional information about agency partnerships and collaboration:
Corn Hill Navigation also works with ARC, Heritage Christian Services, and multiple senior groups to offer cruises specific to the people each organization serves. They also have relationships with Canal NY, Canal Corporation, Visit Rochester, etc.
Notes About Administrative Practices
Any additional administrative practices you noted at the agency that are not listed above that you feel are helpful to people with disabilities and their families:
Corn Hill Navigation is very interested in making their boat and experiences as accessible and inclusive to all who wish to ride. They do understand that the present boat has many limitations for many people. They are in the process of building another boat that will have increased accessibility. They are flexible in their programming on the boat for groups as possible. The staff are willing to discuss your individual needs and accommodate as possible.