Courage Kenny Rehabilitation Institute - Golden Valley

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

Yes

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

Yes

Comments/additional information about agency mission:

We serve our communities by providing exceptional care, as we prevent illness, restore health and provide comfort to all who entrust us with their care.

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Yes

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Yes

Name	Title	Phone	Email
Stacy Shamblott	CTRS	612/775-2275	Stacy.Shamblott@allina.com

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

Yes

If yes, list main topics covered in training

Cultural Competency and Disability Awareness

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Yes

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

Yes

If yes, list types of involvement/input:

Each council board at CKRI has members of the community that reflect the demographics of the area.

Is the agency involved in ongoing plans for inclusion and accessibility?'

Yes

If yes, has the agency made progress on identified areas in plan?

Yes

Comments/additional information about agency planning:

CKRI has a Diversity and Accessibility Council that meets quarterly to progress in areas of inclusion for all.

Agency Communication and Marketing

Is person first language used in written materials?

Yes

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

Assisted
Braille
Large
Multiple
Oral
Pictorial
Sign
Tdd

Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

Yes

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Yes

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

Yes

Is all staff trained in the procedures for safe evacuation of people with disabilities in the event of an emergency?

Yes

Is there a written policy about the use of service animals?

Yes

Is there a written policy about the use of motorized mobility devices?

Do personal care attendants attend free when accompanying a person with a disability?

Yes

If applicable, do prices for services accommodate people with financial need?

Yes

If applicable, are special dietary needs met?

Yes

Comments/additional information about agency policies and procedures:

No participant will be turned away due to financial hardships. Cost sharing and scholarships are available upon request.

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

Yes

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Yes

Comments/additional information about agency evaluation of inclusion:

Evaluations and Surveys are used throughout the year to collect feedback about CKRI programing.

Partnerships and Collaboration

Does the agency have partnerships with disability and other community organizations?

Yes

If yes, please list:

Comments/additional information about agency partnerships and collaboration:

CKRI partners with many community organizations to provide recreational outlets and opportunities for all abilities.

Notes About Administrative Practices

Any additional administrative practices you noted at the agency that are not listed above that you feel are helpful to people with disabilities and their families:

CKRI Vision
We will:
• put the patient first;
• make a difference in people’s lives by providing exceptional care and service;
• create a healing environment where passionate people thrive and excel; and
• lead collaborative efforts that solve our community’s health care challenges.

CKRI Values
INTEGRITY We match our actions with our words.
RESPECT We treat everyone with honor, dignity and courtesy.
TRUST We act in the best interests of our patients, physicians, communities
and one another.
COMPASSION We create a caring environment for our patients and
one another.
STEWARDSHIP We use our resources wisely.

Courage Kenny Rehabilitation Institute - Golden Valley
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Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Courage Kenny Rehabilitation Institute - Golden Valley Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Courage Kenny Rehabilitation Institute - Golden Valley
Back to Agency