National Training Center @ South Lake Hospital

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Yes

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Yes

Name	Title	Phone	Email
Alisha Terborg	Student Services Coodinator	352-394-4071	Alisha.Terborg@orlandohealth.com

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

Yes

If yes, list main topics covered in training

Staff are trained on what accessible services are available and are trained to help connect the agency user to the specific trainers who can help persons access the facilities.

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Yes

Comments/additional information about agency staff:

Current staffing includes persons with disabilities.

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

Is the agency involved in ongoing plans for inclusion and accessibility?'

Yes

If yes, has the agency made progress on identified areas in plan?

Yes

Comments/additional information about agency planning:

The NTC offers aquatic therapy rehabilitation for persons recovering from injuries or surgeries and it is open to the public by appointment. There is also Physical Therapy offered on site through the hospital.
The NTC partners with community Adaptive Scuba Diving, Special Olympics and Paralyzed Veterans of America for use of the pool and specific adaptive programs.

Agency Communication and Marketing

Is person first language used in written materials?

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

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Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Yes

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

Yes

Is all staff trained in the procedures for safe evacuation of people with disabilities in the event of an emergency?

Yes

Is there a written policy about the use of service animals?

Yes

Is there a written policy about the use of motorized mobility devices?

Yes

Do personal care attendants attend free when accompanying a person with a disability?

Yes

If applicable, do prices for services accommodate people with financial need?

If applicable, are special dietary needs met?

N/A

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

Yes

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Yes

Comments/additional information about agency evaluation of inclusion:

More swim belts were aquired for use in the aqua therapy program as a result of a recent evaluation of program needs.

Partnerships and Collaboration

Does the agency have partnerships with disability and other community organizations?

Yes

If yes, please list:

Notes About Administrative Practices

Any additional administrative practices you noted at the agency that are not listed above that you feel are helpful to people with disabilities and their families:

Assistance for use of facilities is available, it needs to be requested.

National Training Center @ South Lake Hospital
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Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

National Training Center @ South Lake Hospital Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

National Training Center @ South Lake Hospital
Back to Agency