Buffalo Zoo | Inclusive Rec Database

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

Yes

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Yes

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Yes

Contact Information

Tiffany Vanderwerf, Curator of Education, tvanderwerf@buffalozoo.org

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

Yes

If yes, list main topics covered in training

behavioral and physical disabilities

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Yes

Comments/additional information about agency staff:

The agency is very open to new training.

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

Is the agency involved in ongoing plans for inclusion and accessibility?'

Yes

If yes, has the agency made progress on identified areas in plan?

Yes

Agency Communication and Marketing

Is person first language used in written materials?

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

Pictorial
Large Print

Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

Yes

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Yes

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

Yes

Is there a written policy about the use of service animals?

Yes

Do personal care attendants attend free when accompanying a person with a disability?

Yes

If applicable, do prices for services accommodate people with financial need?

Yes

If applicable, are special dietary needs met?

Yes

Comments/additional information about agency policies and procedures:

Service dogs are not allowed by the zebras, due to the fact that these animals have been known to hurt themselves when threatened with environmental changes.

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

Yes

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Yes

Partnerships and Collaboration

If yes, please list:

Notes About Administrative Practices

No content available

Buffalo Zoo
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Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Buffalo Zoo Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Buffalo Zoo
Back to Agency