Erie Canal Boat Company at Wide Waters Marina, Lockport Location

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

N/A

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

Yes

Comments/additional information about agency mission:

Erie Canal Boat Company is very committed to helping people living with disabilities enjoy the Canal by water or land.

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Yes

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Yes

Name	Title	Phone	Email
Peter Abele	Owner	585-748-2628	eriecanalboatcompany@gmail.com

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

Yes

If yes, list main topics covered in training

Orientation to accessible equipment and how to use it,

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Yes

Comments/additional information about agency staff:

I observed Peter and another staff member work with people with varying mobility and intellectual abilities. They were respectful, appropriate, and very inclusive. They were creative in problem solving and adapting equipment to suit customer's needs.

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

Yes

If yes, list types of involvement/input:

Survey feedback from joint programs with Rochester Accessible Adventures, and input from customers.

Is the agency involved in ongoing plans for inclusion and accessibility?'

Yes

If yes, has the agency made progress on identified areas in plan?

Yes

Comments/additional information about agency planning:

Working to get slide board on ramp fixed.

Agency Communication and Marketing

Is person first language used in written materials?

N/A

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

Modeling

Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

Yes

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Yes

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

N/A

Is all staff trained in the procedures for safe evacuation of people with disabilities in the event of an emergency?

N/A

Is there a written policy about the use of service animals?

Is there a written policy about the use of motorized mobility devices?

Do personal care attendants attend free when accompanying a person with a disability?

Yes

If applicable, do prices for services accommodate people with financial need?

If applicable, are special dietary needs met?

N/A

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

Yes

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Yes

Partnerships and Collaboration

Does the agency have partnerships with disability and other community organizations?

Yes

If yes, please list:

Comments/additional information about agency partnerships and collaboration:

ECBC has been working with RAA before opening the Lockport site. They have adapted to the needs of their customers and have actively engaged in being inclusive of all customers. RAA and ECBC have partnered to provide the Canal Pal program. "CANALPALS -- Renters can take advantage of RAA's CanalPal program to request that a trained volunteer/staff person accompany you during your kayak or cycle rental time. CanalPal's offer a fun way to stay active when you don't want to ride or kayak by yourself, and provide support with minding the traffic flow, keeping track of time, and a perfect social connection when you need it! Simply request a CanalPal when you reserve your cycle or kayak (at no extra charge!)"

Notes About Administrative Practices

Any additional administrative practices you noted at the agency that are not listed above that you feel are helpful to people with disabilities and their families:

ECBC is very vested in being an inclusive business and has invested in a fleet of adaptive kayaks and cycles. They are able to move equipment around to their various locations with advances notice. It is good to call ahead and discuss your needs with Peter so that he is sure to have available the equipment you need at the Lockport location. Peter has worked with RIT and The Bicycle Man to develop some equipment to meet unique customer needs.

Erie Canal Boat Company at Wide Waters Marina, Lockport Location
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Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Erie Canal Boat Company at Wide Waters Marina, Lockport Location Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Erie Canal Boat Company at Wide Waters Marina, Lockport Location
Back to Agency