Bronx Zoo | Inclusive Rec Database

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

Yes

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

Yes

Comments/additional information about agency mission:

Staff are very friendly and welcoming.

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Yes

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Yes

Contact Information

Jennifer Bitters, Manager, Guest Relations

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

Yes

If yes, list main topics covered in training

inclusion, person-first language

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Yes

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

Yes

Is the agency involved in ongoing plans for inclusion and accessibility?'

Yes

If yes, has the agency made progress on identified areas in plan?

Yes

Agency Communication and Marketing

Is person first language used in written materials?

Yes

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

Braille
Pictorial
Assisted Listening Devices
Large Print
Tdd/Tty

Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

Yes

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Yes

Comments/additional information about agency communication and marketing:

An accessibility information map is available that provides information on the accessibility of zoo grounds and exhbits including: rought terrain, assisted listening devices for certain exhibits, etc.

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

Yes

Is there a written policy about the use of service animals?

Yes

Do personal care attendants attend free when accompanying a person with a disability?

N/A

If applicable, do prices for services accommodate people with financial need?

N/A

If applicable, are special dietary needs met?

N/A

Comments/additional information about agency policies and procedures:

Guests who have service animals that accompany then may bring them into the zoo, provided that the animals remain properly leashed. Guests are solely responsible for the care and control of their service animal.

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

Yes

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Yes

Partnerships and Collaboration

If yes, please list:

Comments/additional information about agency partnerships and collaboration:

While the agency currently does not have any partnerships, they are always open to working with other organizations.

Notes About Administrative Practices

No content available

Bronx Zoo
Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Bronx Zoo Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Bronx Zoo
Back to Agency