Lake George Steamboat Company | Inclusive Rec Database

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

Yes

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

Yes

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Yes

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Contact Information

None

Point of Contact/Coordinator

No content available

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

Yes

If yes, list main topics covered in training

All managers and front line staff are trained in accessibility and inclusivity, specifically pertaining to while aboard the ships.

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Yes

Comments/additional information about agency staff:

Contact the ticket office with any concerns about inclusivity or accessibility; crew members answering the phones have knowledge about on-board procedures and accessibility.

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

Is the agency involved in ongoing plans for inclusion and accessibility?'

Yes

If yes, has the agency made progress on identified areas in plan?

Yes

Agency Communication and Marketing

Is person first language used in written materials?

Yes

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

Sign Language
Large Print

Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

Yes

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Yes

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

Yes

Is there a written policy about the use of service animals?

Yes

Do personal care attendants attend free when accompanying a person with a disability?

Yes

If applicable, do prices for services accommodate people with financial need?

Yes

If applicable, are special dietary needs met?

Yes

Comments/additional information about agency policies and procedures:

Personal care attendants may cruise for free but there is a cost for food

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

Yes

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Yes

Partnerships and Collaboration

Does the agency have partnerships with disability and other community organizations?

Yes

If yes, please list:

Notes About Administrative Practices

No content available

Lake George Steamboat Company
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Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Point of Contact/Coordinator

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Lake George Steamboat Company Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Point of Contact/Coordinator

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

Lake George Steamboat Company
Back to Agency