HSBC Arena | Inclusive Rec Database

Section C: Administrative Practices

Agency Mission and Values

Does the agency mission clearly reflect a belief about inclusion of people with disabilities and other differences?

N/A

Do agency vision and values articulate support for inclusion of people with disabilities and other differences?

N/A

Staff

Does upper administration (e.g., board of directors, administrators, managers) show support for inclusion?

Yes

Is a point of contact or ADA coordinator designated to coordinate inclusion at the agency? (preferably a certified therapeutic recreation specialist)

Yes

Contact Information

Anyone can assist; account services provide assistance with anything related to seating. If attending a concert, the contact would be the event manager.

Are managers and front line staff trained in disability awareness & inclusion as a routine part of staff training?

Yes

When observed, or when asked in an interview, do staff members interact with people with disabilities in a helpful and respectful manner?

Yes

Agency Planning

Are people with disabilities and/or their families involved in agency planning efforts? (e.g., board of directors, advisory board, public input)

N/A

If yes, list types of involvement/input:

During building design the agency had an advisory board to provide guidance on universal design.

Is the agency involved in ongoing plans for inclusion and accessibility?'

N/A

If yes, has the agency made progress on identified areas in plan?

N/A

Agency Communication and Marketing

Is person first language used in written materials?

N/A

Is person first language used in oral communication?

Yes

Are alternative forms of communication available?

Yes

If yes, check the alternative forms of communication available:

Pictorial

Do marketing and other printed agency materials reflect inclusion of people with disabilities? (e.g., access information provided, people with disabilities pictured in publications or on web site)

N/A

Is the agency website usable by people of all abilities? (e.g., simple design, consistent navigation, alt text for graphics, high contrast, no flashing/blinking features)

Yes

Agency Policies and Procedures

Are emergency warning and evacuation procedures in place for safe exit of people with disabilities? (e.g., auditory and visual alarm systems, areas of rescue assistance identified)

Yes

Is there a written policy about the use of service animals?

Yes

Do personal care attendants attend free when accompanying a person with a disability?

If applicable, do prices for services accommodate people with financial need?

Yes

If applicable, are special dietary needs met?

Yes

Comments/additional information about agency policies and procedures:

Prices vary depending on the event.

Evaluation

Does the agency conduct evaluation on an ongoing basis and at the end of programs/services?

Yes

If yes, does evaluation include feedback on inclusion, accessibility or use of supports & accommodations?

Comments/additional information about agency evaluation of inclusion:

The agency surveys season ticket holders, asking open ended questions for the purpose of getting feedback from guests.

Partnerships and Collaboration

Does the agency have partnerships with disability and other community organizations?

Yes

If yes, please list:

Comments/additional information about agency partnerships and collaboration:

Most of the pay phones have a TDD option on one of the phones.

Notes About Administrative Practices

No content available

HSBC Arena
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Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

HSBC Arena Back to Agency

Assessment

Section C: Administrative Practices

Agency Mission and Values

Staff

Agency Planning

Agency Communication and Marketing

Agency Policies and Procedures

Evaluation

Partnerships and Collaboration

Notes About Administrative Practices

HSBC Arena
Back to Agency